Terms & Conditions

1. Acceptance of Terms

By accessing and using Prestige Mobile Services ("Platform"), you accept and agree to be bound by these Terms and Conditions ("Agreement"). If you do not agree, please do not use our services. Your continued use of the Platform following any posted changes constitutes acceptance of those changes.

2. User Responsibilities & Acceptable Use Policy

You agree to use the Platform only for lawful purposes. You are responsible for:

• Providing accurate and complete information when booking services
• Ensuring access to the service location at the scheduled time
• Securing valuables before service begins
• Treating service providers with respect and professionalism
• Not impersonating other users or providing false identity information
• Not using the Platform to engage in any fraudulent, abusive, or illegal activity

3. Prohibited Content & Activities

The following are strictly prohibited on the Platform:

• Harassment, threats, or abusive behavior toward any user or service provider
• Fraudulent bookings, chargebacks abuse, or payment manipulation
• Posting false reviews or manipulating the rating system
• Sharing or soliciting personal contact information to circumvent the Platform
• Uploading offensive, illegal, or NSFW content
• Any activity that violates applicable local, state, or federal law
• Automated scraping, bots, or unauthorized API access

Violations may result in immediate account suspension or termination.

4. Account Termination Conditions

Prestige Mobile Services reserves the right to suspend or permanently terminate your account, with or without notice, for:

• Violation of any provision of this Agreement
• Fraudulent activity or chargeback abuse
• Repeated low ratings or quality violations (detailers)
• Harassment or threats toward other users
• Failure to comply with background check or verification requirements
• Any activity that poses a risk to the safety of users or the Platform

Upon termination, your right to use the Platform ceases immediately. Pending payouts may be withheld pending investigation.

5. Payments & Refunds

• All payments are processed securely through PayPal or Stripe
• A reservation fee of $30 may apply to priority bookings
• Platform commission varies based on detailer performance tier (13.5%–22%)
• Refunds are issued only in cases of service non-performance or verified quality failures
• Cancellations made less than 24 hours before service may incur a cancellation fee
• Disputes must be filed within 48 hours of service completion

6. Dispute Resolution Process

If you experience an issue with a service:

1. Contact the service provider directly through the Platform messaging system
2. If unresolved within 24 hours, file a formal dispute through your appointment page
3. Our team will review the dispute within 3–5 business days
4. Both parties may submit evidence (photos, messages, records)
5. A final decision will be communicated to both parties in writing
6. Escalation to legal/arbitration is available if the Platform's decision is disputed

For legal contact: legal@prestigemobileservices.com

7. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, PRESTIGE MOBILE SERVICES, ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR GOODWILL, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE PLATFORM. OUR TOTAL LIABILITY TO YOU FOR ANY CLAIM ARISING UNDER THIS AGREEMENT SHALL NOT EXCEED THE AMOUNT YOU PAID TO THE PLATFORM IN THE 30 DAYS PRECEDING THE CLAIM.

8. Indemnification

You agree to indemnify, defend, and hold harmless Prestige Mobile Services and its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including reasonable attorneys' fees, arising out of or in any way connected with: (a) your access to or use of the Platform; (b) your violation of this Agreement; (c) your violation of any third-party right, including any intellectual property or privacy right; or (d) any claim that your content caused damage to a third party.

9. Modification of Terms

We reserve the right to modify these Terms at any time. We will provide at least 14 days' notice of material changes via email and an in-app notification before changes take effect. Non-material changes may take effect immediately. Your continued use of the Platform after the notice period constitutes acceptance of the updated Terms.

10. Governing Law & Jurisdiction

This Agreement shall be governed by and construed in accordance with the laws of the State of Texas, United States, without regard to its conflict of law provisions. Any legal action arising under this Agreement shall be brought exclusively in the state or federal courts located in Dallas County, Texas, and you consent to the personal jurisdiction of such courts.

11. Severability

If any provision of this Agreement is found by a court of competent jurisdiction to be invalid, illegal, or unenforceable, that provision shall be modified to the minimum extent necessary to make it enforceable. The remaining provisions of this Agreement shall remain in full force and effect.

12. Entire Agreement

This Agreement, together with the Privacy Policy and User Agreement, constitutes the entire agreement between you and Prestige Mobile Services with respect to the Platform and supersedes all prior agreements, understandings, negotiations, and discussions, whether oral or written, between the parties.

13. Waiver

The failure of Prestige Mobile Services to enforce any right or provision of this Agreement will not be deemed a waiver of such right or provision. Any waiver of any provision of this Agreement will be effective only if in writing and signed by an authorized representative of Prestige Mobile Services.

14. Assignment

You may not assign or transfer this Agreement or any of your rights or obligations hereunder, without the prior written consent of Prestige Mobile Services. Prestige Mobile Services may freely assign this Agreement in connection with a merger, acquisition, reorganization, or sale of all or substantially all of its assets. This Agreement will be binding upon and inure to the benefit of permitted successors and assigns.

15. Liability & Insurance

• Detailers are required to carry liability insurance
• We are not responsible for pre-existing damage to vehicles or property
• Users must report any damage within 24 hours of service completion
• Claims are subject to investigation and verification

16. Detailer Terms & Commission Structure

For users who become service providers ("Detailers"):

• Must maintain professional standards and quality service
• Must provide quality photos and service documentation
• Payouts processed within 48–72 hours after client verification

Commission Tier System:

17. Contact Information

For legal inquiries, disputes, or any questions about these Terms:

• Legal: legal@prestigemobileservices.com
• Support: support@prestigemobileservices.com
• Privacy: privacy@prestigemobileservices.com
• Response time: Within 5 business days