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Privacy Policy
Prestige Mobile Services
Effective Date: January 1, 2025Last Updated: February 25, 2026Version 2.0
Access Your Data
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1. Information We Collect
- •Account information: name, email address, phone number
- •Vehicle information: make, model, year, color
- •Location data: service address, GPS coordinates (for booking)
- •Payment information: processed securely via Stripe and PayPal (we never store card numbers or CVV)
- •Usage data: pages visited, features used, device type
- •Communication data: messages sent through our platform
- •Photos: service completion photos, portfolio images, verification photos
2. How We Use Your Information
- •To provide and fulfill mobile detailing and service appointments
- •To match clients with available service providers
- •To process payments and issue payouts
- •To send booking confirmations, reminders, and status updates
- •To improve platform features and user experience
- •To detect and prevent fraud, abuse, and policy violations
- •To comply with legal obligations
3. Data Sharing
- •Service Providers: We share your name, phone, and location with the assigned detailer to fulfill your booking.
- •Payment Processors: Stripe and PayPal receive payment data to process transactions. They are PCI-DSS compliant.
- •Background Checks: Checkr receives detailer identity information for verification.
- •Communication: Twilio may process phone numbers for masked calling features.
- •Analytics: Anonymized usage data may be processed for platform analytics.
- •We do not sell your personal data to third parties.
4. Third-Party Services
- •Stripe — Payment processing (stripe.com/privacy)
- •PayPal — Payment processing and payouts (paypal.com/privacy)
- •Checkr — Background check services (checkr.com/privacy)
- •Twilio — Masked phone call routing (twilio.com/legal/privacy)
- •Google Calendar — Optional calendar sync (policies.google.com/privacy)
- •Base44 — App infrastructure and hosting
5. Cookies & Tracking
- •We use essential cookies to maintain your login session.
- •We use functional cookies to remember your preferences.
- •We do not use third-party advertising cookies.
- •You can clear cookies via your browser settings. Note: clearing session cookies will log you out.
6. Your Rights
- •Access: Request a copy of your personal data by emailing privacy@prestigemobileservices.com
- •Correction: Update your profile information in App Settings at any time
- •Deletion: Request account deletion by contacting support — we will remove your data within 30 days
- •Export: Request a data export (GDPR-style) via our support channel
- •Opt-out: Unsubscribe from marketing emails via the link in any email
- •Restriction: Request we restrict processing of your data in certain circumstances
7. Data Retention
- •Active account data: Retained while your account is active
- •Appointment records: Retained for 7 years for tax and legal compliance
- •Payment records: Retained for 7 years per financial regulations
- •Support tickets: Retained for 3 years
- •Deleted accounts: Core data removed within 30 days; anonymized transaction records may be retained longer for legal compliance
8. Children's Privacy (COPPA)
- •Prestige Mobile Services is not directed to children under 13 years of age.
- •We do not knowingly collect personal information from children under 13.
- •If we discover we have collected data from a child under 13, we will delete it immediately.
- •If you believe a child has provided us data, contact privacy@prestigemobileservices.com
9. International Data Transfers
- •Our platform is operated in the United States. If you access the service from outside the US, your data may be transferred to and processed in the US.
- •We implement appropriate safeguards for international transfers in compliance with applicable laws.
10. Security Measures
- •All data is transmitted over HTTPS/TLS encryption
- •Payment data is tokenized and never stored on our servers
- •Access to user data is role-restricted (admin, detailer, client)
- •Audit logs track all admin actions
- •Regular security monitoring is in place
- •Background checks required for all service providers
11. Policy Updates
- •We may update this Privacy Policy from time to time.
- •We will notify you of significant changes via email and an in-app notice at least 14 days before changes take effect.
- •Continued use of the platform after changes constitutes acceptance of the updated policy.
12. Opt-Out Mechanisms
- •Marketing emails: Unsubscribe link in every marketing email
- •Service emails: Critical transactional emails (receipts, security alerts) cannot be disabled
- •Push notifications: Manage in App Settings
- •Data sharing: Contact us to restrict non-essential data sharing
13. Contact Us
- •For privacy inquiries, data requests, or to exercise your rights:
- •Email: privacy@prestigemobileservices.com
- •Response time: Within 5 business days for general inquiries; within 30 days for data subject requests
© 2026 Prestige Mobile Services. All rights reserved.
Questions? Email privacy@prestigemobileservices.com
